Job Description
Join our award-winning customer service team in Detroit and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy a supportive environment with comprehensive training, competitive benefits, and opportunities for career growth. Immediate openings available – start your journey with us today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics for first-contact resolution and satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in dynamic situations
- Availability to work flexible shifts including weekends
- Valid Michigan driver's license (if applicable to role)