Job Description
Join our award-winning customer service team in the heart of NYC! As a Customer Service Representative at Nexus Global Solutions, you'll be the voice of our brand, delivering exceptional experiences to our diverse clientele. We're seeking empathetic, tech-savvy professionals to join our dynamic environment where your growth is prioritized. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a company recognized for employee satisfaction.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Update and maintain customer records in Salesforce CRM system
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly training to enhance product knowledge
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent required
- Fluency in English and Spanish highly valued
- Flexible availability including evenings/weekends