Job Description
Join Crescent Solutions Group as a Customer Service Representative and become the heart of our client experience in the vibrant city of New Orleans! We're seeking empathetic professionals to deliver exceptional support while building lasting relationships. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. If you thrive in dynamic settings and have a passion for helping others, apply today to start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex escalations
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask while maintaining attention to detail
- Available to work flexible shifts including evenings/weekends