Job Description
Join our award-winning team in Tulsa as a Customer Service Representative and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values your growth. If you thrive in fast-paced environments and love helping others, this is your opportunity to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a BPO or retail setting
- Exceptional communication skills with strong active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work weekends/holidays as needed