Job Description
Join our award-winning customer support team at GlobalConnect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our diverse clientele. Enjoy a collaborative downtown Minneapolis environment with competitive benefits, career growth opportunities, and a company culture that values your voice. No weekend or holiday shifts required!
Why Work With Us? Comprehensive health benefits, quarterly performance bonuses, tuition reimbursement, and a state-of-the-art facility with free parking and transit access. We invest in your success through ongoing training programs and clear advancement paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce CRM while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics for resolution time and CSAT scores
- Contribute to process improvement initiatives through team feedback sessions
- Maintain compliance with company policies and data security protocols
Qualifications
- Minimum 1 year experience in customer service or call center environment
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional verbal/written communication skills with professional phone etiquette
- Ability to multitask effectively in fast-paced digital support channels
- Strong problem-solving aptitude with analytical mindset
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings (no weekends)