Job Description
Join Omaha Connect Solutions as a Customer Service Representative and become the voice of excellence for our growing client base. We're seeking empathetic professionals to deliver exceptional support experiences while building lasting customer relationships. Our modern downtown Omaha office offers collaborative workspaces, competitive benefits, and career growth opportunities. If you thrive in dynamic environments and possess a passion for problem-solving, apply today and start your rewarding journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Document interactions in ticketing systems with 100% accuracy
- Collaborate with technical teams to resolve complex technical issues
- Meet/exceed monthly KPIs for customer satisfaction (CSAT) and average handle time (AHT)
- Participate in quarterly process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years experience in customer service or call center environments
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with Midwestern accent flexibility
- Ability to multitask in fast-paced digital/voice channels
- Relevant certifications (e.g., HDI, CCXP) considered advantageous