Job Description
Join Coastal Connect Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals to deliver exceptional support experiences from our Virginia Beach headquarters. As a key member of our client success team, you'll resolve inquiries with empathy and efficiency while building lasting relationships. Enjoy competitive benefits, growth opportunities, and a dynamic team environment where your contributions directly impact our mission of delivering world-class service.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat channels
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities based on customer needs
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to multitask in fast-paced environments with minimal supervision
- Positive attitude and resilience when handling challenging customer situations
- Available to work flexible shifts including evenings and weekends