Job Description
Join Nashville's fastest-growing customer experience team as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our diverse client base in the heart of Music City. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to make a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with specialized teams for complex case escalation
- Identify upsell opportunities through consultative engagement
- Maintain customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask with strong time management
- Positive attitude with problem-solving mindset
- Available for flexible shifts including weekends