Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele in Los Angeles. This role offers growth opportunities, comprehensive benefits, and a collaborative environment where your voice matters. Help us redefine service excellence while building a rewarding career in the heart of LA.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and product issues using CRM systems
- Collaborate with cross-functional teams to escalate and resolve escalated cases
- Document interactions accurately in Salesforce and maintain client records
- Identify upsell opportunities and contribute to revenue targets
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with multilingual capability (Spanish/English preferred)
- Strong problem-solving abilities and emotional intelligence
- High school diploma or equivalent; bachelor's degree preferred
- Availability for flexible shifts including weekends and holidays
- Valid California driver's license (for occasional client site visits)