Job Description
Join our award-winning customer service team in the heart of Manhattan! Global Solutions Inc. is seeking passionate individuals to deliver exceptional support experiences for our diverse clientele. Enjoy a modern downtown workspace, comprehensive benefits package, and career growth opportunities. As a leader in the tech solutions industry, we pride ourselves on fostering an inclusive environment where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency in CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required