Job Description
Join our award-winning team in the heart of New Orleans! Big Easy Solutions is seeking a dynamic Customer Service Representative to deliver exceptional experiences for our growing client base. As a vital member of our support team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy while contributing to our culture of excellence. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow your career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat with speed and accuracy
- Resolve billing, technical, and account-related inquiries using CRM tools
- Document interactions and update customer records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics for customer satisfaction (CSAT) and resolution time
- Identify upsell opportunities and cross-reference client needs
- Participate in weekly training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving skills and emotional intelligence
- Availability to work rotating weekends and holidays as needed
- Passion for New Orleans community and customer-centric mindset