Job Description
Join our award-winning customer support team in Tulsa! Global Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy a modern downtown office, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. No weekends or holidays!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve complex escalations
- Document interactions accurately in compliance with HIPAA/FERPA standards
- Meet/exceed monthly KPIs for first-contact resolution and response time
- Participate in ongoing training for product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in B2B or SaaS environment
- Proficiency with CRM tools (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving with empathy and patience
- Must pass background check and drug screening