Job Description
Join Omaha Solutions Group as a Customer Service Representative and become the voice of our valued clients! We're seeking empathetic, tech-savvy professionals to deliver exceptional support experiences in our state-of-the-art Omaha headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth is prioritized. If you thrive in fast-paced settings and love solving problems, this is your opportunity to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify upsell opportunities for premium service packages
- Meet daily KPIs including average handle time and first-contact resolution
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- 1+ years of customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask across digital channels while maintaining composure
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including evenings/weekends