Job Description
Make a Difference with Every Call
Are you a natural problem solver with a passion for helping others? Apex Customer Solutions is looking for a dynamic and empathetic Customer Service Representative to join our growing team in Raleigh, NC. We pride ourselves on delivering exceptional support to our clients and are seeking someone who thrives in a fast-paced, collaborative environment.
In this role, you will serve as the first point of contact for our valued customers, ensuring their inquiries are resolved with efficiency and care. If you are ready to kickstart your career in a supportive, high-growth company, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Resolve complex customer issues and complaints by investigating problems, identifying root causes, and implementing effective solutions.
- Maintain and update accurate customer records and account information in our CRM database.
- Communicate product features, services, and policy information clearly to ensure customer satisfaction.
- Collaborate with the internal team to escalate issues that require further technical or managerial assistance.
- Identify opportunities to upsell products or services that align with customer needs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills with a professional and friendly tone.
- Proficiency in using computer systems and CRM software (e.g., Salesforce, Zendesk) is highly desirable.
- Ability to multitask, prioritize tasks, and work well under pressure in a busy office setting.
- Must be authorized to work in the United States.