Job Description
Join our award-winning customer experience team in Denver! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a collaborative environment with competitive benefits, career growth opportunities, and the chance to make a real impact. Our Denver hub offers stunning mountain views and modern amenities to fuel your success.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex technical issues using Salesforce and proprietary CRM systems
- Collaborate with tech teams to escalate unresolved problems within SLA timeframes
- Document all interactions in compliance with PCI-DSS and HIPAA standards
- Contribute to process improvements through monthly team feedback sessions
- Maintain product knowledge through weekly training modules
Qualifications
- 2+ years of customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to type 60+ WPM with 98% accuracy
- Strong problem-solving abilities with analytical mindset
- Flexible schedule including evenings/weekends (10% of shifts)
- High school diploma or equivalent; college degree preferred