Job Description
Join our award-winning customer experience team at NexGen Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support in our fast-growing Columbus headquarters. Enjoy a modern workspace, comprehensive benefits, and opportunities for career advancement while making a real impact on our clients' success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records in CRM systems and document all interactions
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet monthly performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Positive attitude with client-first mindset