Job Description
Welcome to Innovate Logistics Solutions, a premier provider of supply chain and customer support services in Riverside, CA. We are currently seeking a dynamic and empathetic Customer Service Representative to join our direct-hire team. We believe that talent is not defined by a degree, but by attitude, drive, and the ability to solve problems. If you are looking for a stable career with growth opportunities and a supportive work environment, we want to meet you.
Why Join Us?
- Direct Hire Opportunity: No temporary contracts—build a lasting career with us.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Potential: Clear pathways for promotion within the company.
- Modern Environment: State-of-the-art office facilities in the heart of Riverside.
We are looking for individuals who are eager to learn and excel. If you have a high school diploma or equivalent and a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and speed.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately in our internal database systems.
- Collaborate with the logistics and sales teams to ensure seamless service delivery.
- Document all customer interactions and transactions in compliance with company policies.
- Identify opportunities to upsell products or services to existing clients.
- Stay updated on company products and policies to provide accurate information.
Qualifications
- High school diploma or GED is preferred; a degree is not required for this role.
- 1-2 years of experience in customer service, call center, or retail is a plus.
- Strong verbal and written communication skills.
- Proficient in using computers and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Strong problem-solving skills and a customer-first mindset.
- Must be reliable, punctual, and able to work a full-time schedule.