Job Description
Join our award-winning customer experience team in Tulsa! At Innovate Solutions Inc., we're revolutionizing how businesses connect with their customers. As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional support that turns interactions into lasting relationships. We offer a dynamic, inclusive environment with growth opportunities, competitive benefits, and the chance to make a real impact. Ready to elevate your career while helping others succeed? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex technical issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Contribute to team knowledge base with best practices
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Positive attitude with customer-first mindset
- Flexibility to work occasional evenings/weekends