Job Description
Join Omaha Connect Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals to deliver exceptional support experiences in our state-of-the-art Omaha headquarters. Enjoy competitive pay, comprehensive benefits, and a collaborative culture where your growth is prioritized. If you thrive in dynamic environments and love helping others, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to escalate complex matters
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives through feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C/B2B environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced settings
- Flexibility to work evenings/weekends as needed