Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in Virginia Beach. At TechNova, we believe in connecting with our customers on a personal level to solve their problems efficiently. As a key member of our support team, you will ensure our clients receive world-class assistance and service.
Why You'll Love Working Here:
- Competitive hourly wage ranging from $18.00 to $24.00.
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Professional training and clear career progression pathways.
Ready to start making a difference? Apply now!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and technical issues with patience and professionalism.
- Accurately document all interactions and update the CRM system.
- Provide product information and troubleshooting guidance to end-users.
- Collaborate with technical teams to escalate complex issues effectively.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, high-volume environment.