Job Description
Join Atlanta's premier customer service team and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences that build lasting client relationships. At Atlanta Solutions Group, we invest in your growth through comprehensive training and career advancement opportunities. Enjoy a modern downtown workspace with flexible scheduling, competitive benefits, and a culture that celebrates innovation and teamwork.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and empathy
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities to enhance customer value
- Maintain detailed knowledge of products/services and policies
- Contribute to process improvements through feedback and analytics
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills and active listening
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving with calm demeanor under pressure
- High school diploma or equivalent; college degree preferred
- Available for rotating weekends and holidays
- Atlanta metro area residency required