Job Description
Join Nashville's fastest-growing tech company as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences for our innovative SaaS platform. Enjoy a collaborative environment with competitive benefits, professional growth opportunities, and the chance to make a real impact in Music City.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat with exceptional resolution rates
- Document interactions in CRM systems and identify upsell opportunities for premium services
- Collaborate with technical teams to resolve complex escalations within 24 hours
- Contribute to process improvements through monthly feedback sessions
- Maintain 95%+ customer satisfaction score and 20+ handle time efficiency
- Train new hires on product knowledge and service protocols
- Participate in quarterly customer retention initiatives
Qualifications
- 2+ years experience in customer service or tech support
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- Associate degree or equivalent certification preferred
- Strong problem-solving abilities with analytical mindset
- Availability for flexible shifts including weekends
- Experience with SaaS products highly valued