Job Description
Join our award-winning team in Philadelphia and become the voice of our brand! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse clientele. Enjoy a modern workspace, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Philadelphia PA residency required