Job Description
Join our award-winning customer support team in Minneapolis and become the voice of innovation! We're urgently seeking passionate individuals to deliver exceptional service experiences while advancing their careers. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown workspace. If you thrive in dynamic environments and excel at problem-solving, this is your moment to shine.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 98% satisfaction target
- Resolve complex billing and technical issues using Salesforce and Zendesk platforms
- Document interactions meticulously in CRM systems to ensure seamless handoffs
- Proactively identify upsell opportunities for premium service packages
- Collaborate with Tier 2 engineers for technical escalations
- Maintain 99% SLA adherence across all communication channels
- Participate in weekly training sessions on product updates and soft skills
Qualifications
- 2+ years experience in high-volume customer service environments
- Proficiency with CRM tools (Salesforce preferred) and MS Office Suite
- Exceptional conflict resolution skills with proven de-escalation techniques
- Ability to multitask across 3+ communication channels simultaneously
- Strong analytical skills for troubleshooting technical issues
- Flexible availability including evenings and weekends (10-20% of schedule)
- Associate degree or equivalent professional certification