Job Description
URGENT HIRING: Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No prior experience required – we provide paid training!
At Nexus Solutions Group, we believe in empowering our team members with cutting-edge tools and continuous development. If you're a natural problem-solver with a customer-first mindset, we want you on our team. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer communications across multiple channels (phone, email, chat)
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience or related field
- Proficient in Microsoft Office and CRM platforms
- Strong conflict resolution and active listening abilities
- Ability to multitask in fast-paced environment
- Flexibility to work evenings/weekends as needed
- Positive attitude with commitment to continuous improvement