Job Description
Join our award-winning team as a Customer Service Representative in Charlotte! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. No nights or weekends – standard weekday hours only!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training for product knowledge and soft skills
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent (degree preferred)
- Positive attitude with problem-solving mindset
- Availability for on-site training in Charlotte