Job Description
Join our award-winning customer experience team in Dallas! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of America's fastest-growing cities. Your role will be pivotal in building lasting client relationships while driving our company's reputation for excellence.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Modern downtown workspace
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex billing and service issues with empathy and efficiency
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve escalated cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in weekly training sessions to refine product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Ability to type 45+ WPM with 95% accuracy
- Associate degree or equivalent experience required
- Spanish fluency preferred (not required)
- Availability to work flexible shifts including weekends