Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking passionate individuals to deliver exceptional experiences for our tech clients. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your voice matters. Immediate openings available – apply today to start your career with a forward-thinking company!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and precision
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed customer satisfaction and performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure