Job Description
Join our award-winning team as a Customer Service Representative in sunny Virginia Beach! We're hiring immediately for motivated individuals who thrive in dynamic environments. Coastal Solutions Group offers competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. If you're passionate about delivering exceptional customer experiences and seeking a stable career with advancement opportunities, this is your moment to shine. Apply today and become part of our family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM systems and escalate complex cases appropriately
- Process orders, returns, and warranty claims with 100% accuracy
- Document interactions and update customer profiles in real-time
- Meet/exceed KPIs including CSAT scores, resolution time, and first-contact resolution
- Collaborate with cross-functional teams to improve customer experience
- Maintain deep product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving abilities with conflict resolution expertise
- Positive attitude and resilience under pressure