Job Description
Join our award-winning team as a Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional support experiences while building lasting customer relationships. This immediate full-time opportunity offers competitive pay, comprehensive benefits, and career growth potential. Be part of a company that values your voice and invests in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using problem-solving skills and product knowledge
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Proactively identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask while maintaining attention to detail
- Strong conflict resolution and de-escalation techniques
- Flexibility to work evenings/weekends as required