Job Description
Join Austin Innovations Inc., a leading tech solutions provider, as we revolutionize customer experiences in the heart of Austin! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work culture in our downtown Austin office. Immediate openings available!
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Professional development opportunities
- Modern, collaborative workspace in Austin's vibrant tech hub
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex escalations
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the United States
- Austin residents strongly encouraged to apply