Job Description
Join our award-winning customer support team as a Customer Service Representative in San Jose! We're seeking empathetic communicators to deliver exceptional experiences to our tech-savvy clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system while maintaining strict data privacy standards
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities for premium services
- Maintain detailed knowledge of product updates and service policies
- Contribute to team efficiency through knowledge-sharing initiatives
Qualifications
- 2+ years experience in high-volume customer service environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to navigate multiple systems simultaneously
- Proven conflict resolution and de-escalation techniques
- High school diploma or equivalent; bachelor's preferred
- Typing speed of 45+ WPM with 98% accuracy