Job Description
Join our award-winning customer service team in sunny San Diego! Global Solutions Group is seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy a modern downtown office with flexible scheduling, comprehensive benefits, and growth opportunities. If you thrive in dynamic environments and love helping others, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics (85% CSAT, 25+ calls/day)
- Proactively identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Exceptional communication skills with neutral accent
- Ability to multitask in fast-paced digital/voice channels
- High school diploma or equivalent; college degree a plus
- Available for rotating weekends and holidays
- Spanish fluency strongly preferred