Job Description
Join our award-winning customer service team in Tulsa and become the voice of excellence! At GlobalConnect Solutions, we're revolutionizing client interactions through empathy, innovation, and unwavering dedication. As a Customer Service Representative, you'll be the cornerstone of our client satisfaction journey, delivering exceptional support that transforms challenges into opportunities. Enjoy a collaborative environment with cutting-edge tools, comprehensive training, and clear pathways for career advancement. Your role directly impacts our mission to make every customer interaction memorable and positive.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Resolve complex issues using CRM tools while maintaining empathy and professionalism
- Document interactions accurately in Salesforce with attention to detail
- Collaborate with technical teams to resolve escalated issues within SLA timelines
- Identify process improvement opportunities and contribute to team training initiatives
- Maintain 95%+ customer satisfaction score through personalized solutions
- Adhere to compliance protocols for sensitive information handling
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear articulation and active listening
- Ability to multitask in fast-paced setting while maintaining composure
- High school diploma or equivalent; college degree preferred
- Typing speed of 45+ WPM with 98% accuracy
- Flexibility to work evenings/weekends during peak seasons