Job Description
Join Oakland Connect Solutions as a Customer Service Representative and become the heart of our client experience! We're seeking empathetic communicators to deliver exceptional support in a vibrant, collaborative environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Oakland's most innovative companies. Your role will directly impact customer satisfaction and drive our mission to redefine local service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and account issues while maintaining positive client relationships
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service processes and solutions
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Contribute to team training programs and knowledge base documentation
Qualifications
- 1+ years of customer service or call center experience preferred
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- High school diploma or equivalent; college degree a plus
- Authorized to work in the United States without sponsorship