Job Description
Join our award-winning team at Apex Solutions Group, where we're revolutionizing customer experience in the Triangle area! We're seeking passionate Customer Service Representatives to become the voice of our brand. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values growth and innovation. What We Offer: Health insurance, 401(k) matching, paid training, and flexible scheduling. Our Ideal Candidate: A natural problem-solver with exceptional communication skills and a drive to exceed expectations.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Collaborate with technical teams to escalate complex cases
- Identify upsell opportunities to enhance customer satisfaction
- Maintain 95% customer satisfaction score through personalized support
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or call center environment
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Positive attitude with conflict resolution expertise
- Must pass background check and drug screening