Job Description
Join Atlanta Connect Solutions as a Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support in a fast-paced, rewarding environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Atlanta's vibrant business landscape. If you thrive on problem-solving and building customer loyalty, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product concerns with first-call resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed customer satisfaction targets (CSAT >90%)
- Participate in weekly training sessions on product updates
- Identify upsell opportunities for premium services
Qualifications
- 2+ years customer service experience in B2B environment
- Proficient with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across multiple channels
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Availability for flexible shifts including weekends
- Experience with Zendesk or similar ticketing systems