Job Description
Join our award-winning customer support team in Fresno and become the voice of our brand! We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy a modern work environment, comprehensive benefits, and opportunities for career advancement. If you thrive in dynamic settings and excel at problem-solving, this is your chance to make a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and company protocols
- Document interactions accurately in Salesforce while maintaining data quality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvements through feedback and training initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or SaaS environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional communication skills and conflict resolution abilities
- Type 45+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends if needed
- Spanish bilingual fluency highly desirable