Job Description
We are seeking a highly motivated Customer Service Representative to join our growing team in Jacksonville, Florida. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. This is an excellent opportunity for career growth within a stable organization.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling options.
- Generous paid time off and holiday pay.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the support they need. We offer a collaborative culture and ongoing training to help you succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction.
- Process orders, returns, and exchanges accurately.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with other departments to resolve complex customer issues.
- Identify opportunities to improve customer service processes.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and basic office software.
- Ability to multitask in a high-volume environment.