Job Description
Join InnovateTech Solutions, a leader in cutting-edge customer experience technology, as a Customer Service Representative in San Jose! We're seeking passionate individuals to deliver exceptional support while advancing their careers in a dynamic, tech-forward environment. Enjoy competitive pay, comprehensive benefits including health/dental/vision, 401(k) matching, and professional development opportunities. Our state-of-the-art downtown office fosters collaboration and innovation, with hybrid work options available. Be part of a team that values your growth and empowers you to make a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in Salesforce CRM while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify opportunities to improve customer satisfaction workflows
- Meet/exceed KPIs for resolution time and customer satisfaction scores
- Train on emerging technologies and product updates
- Support cross-functional initiatives to enhance the customer journey
Qualifications
- 2+ years in customer service or technical support roles
- Proficiency with CRM systems (Salesforce preferred) and ticketing platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Associate degree or equivalent experience
- Spanish bilingual proficiency highly valued
- Experience with SaaS products or tech support