Job Description
Join Urban Solutions Group as a Customer Service Representative and become the voice of excellence for Philadelphia's thriving community! We're seeking passionate individuals to deliver exceptional support experiences that transform everyday interactions into lasting relationships. Our dynamic team values empathy, problem-solving, and growth. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of Philly. If you're ready to make a tangible impact while advancing your career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve customer concerns using CRM systems and multi-channel support tools
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to address complex service escalations
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in quarterly training sessions to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or call center environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional active listening and de-escalation abilities
- Strong typing skills (40+ WPM) with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Philadelphia residency preferred for local community connection