Job Description
Join our award-winning customer support team at Apex Solutions Inc. and become the voice of innovation for thousands of satisfied clients. We're seeking passionate individuals who thrive in fast-paced environments to deliver exceptional service experiences. Enjoy competitive compensation, comprehensive benefits, and a modern downtown LA workspace with flexible scheduling options. What's in it for you? Health insurance, 401(k) matching, professional development stipends, and quarterly team-building events.
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and proprietary software
- Document interactions in Salesforce with 99% accuracy
- Collaborate with technical teams to escalate complex problems
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Spanish bilingual certification preferred
- Associate degree or equivalent professional certification
- Proven track record of meeting/exceeding KPIs