Job Description
Are you a compassionate communicator looking for a rewarding career in Tulsa, Oklahoma? Tulsa Support Solutions is seeking a dedicated Customer Service Representative to join our high-performing team. We pride ourselves on delivering exceptional service and building lasting relationships with our clients.
In this role, you will be the friendly voice and face of our company, ensuring our customers have a seamless experience from inquiry to resolution. We offer a competitive salary, comprehensive benefits package, and a supportive work environment.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Professional development and career growth opportunities
- Modern, smoke-free office environment
If you are ready to make a difference, apply today!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a friendly and professional tone.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, exchanges, and account updates accurately and in a timely manner.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with the sales and technical teams to ensure comprehensive customer support.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail is highly desirable.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficient in using computer systems, CRM software, and navigating web browsers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving mindset with the ability to remain calm under pressure.