Job Description
Join the Apex Solutions Group Team!
We are seeking a highly motivated Customer Service Representative to join our Kansas City office. In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with speed and precision.
At Apex Solutions Group, we believe in investing in our people. You will work in a dynamic environment where your customer service skills directly impact our success and reputation.
What You Will Do:
- Handle Inquiries: Manage incoming calls, emails, and live chat requests professionally.
- Solve Problems: Troubleshoot issues and provide effective solutions to customer concerns.
- Update Records: Maintain accurate customer profiles and transaction histories in our CRM.
- Process Transactions: Accurately process returns, exchanges, and billing inquiries.
- Client Relations: Build lasting relationships to ensure high customer satisfaction scores.
Apply today to start your career with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, and selecting the best solution to solve it.
- Process customer orders, returns, and exchanges accurately.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Document all customer interactions and actions taken in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team members to improve support processes.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or retail environment.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including CRM software and Microsoft Office Suite.
- Ability to type 40+ words per minute.
- Proven ability to remain calm and polite under pressure.
- Valid driver's license and reliable transportation (optional for remote support).