Job Description
Are you a dedicated problem solver with a passion for helping others? Mountain West Support Solutions is looking for a Customer Service Representative to join our dynamic team in Albuquerque, New Mexico.
We are a leading provider of client support services, and we are committed to delivering excellence in every interaction. As a Customer Service Representative, you will serve as the voice of our company, building lasting relationships with our clients while resolving their inquiries efficiently. This is a fantastic opportunity for someone looking to grow their career in a supportive and professional environment.
Key Benefits:
- Competitive pay ranging from $18.00 to $24.00 per hour.
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and training programs.
- Employee referral bonuses.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on customer satisfaction.
- Diagnose and resolve customer issues accurately, escalating complex problems to the appropriate department when necessary.
- Process orders, returns, refunds, and exchanges according to established company policies.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Identify opportunities to cross-sell products or services that align with the customer's needs.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Adhere to all quality assurance standards and call scripts provided.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center operations.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficient in using computers and navigating multiple software applications simultaneously.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Basic knowledge of CRM software (e.g., Salesforce, Zendesk) is a plus.
- Must be authorized to work in the United States.