Job Description
Join our award-winning customer service team in Baltimore and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy a collaborative environment with growth opportunities, comprehensive benefits, and a commitment to work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to SLA metrics and quality assurance standards
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience required
- Proficient in Zendesk or Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (degree preferred)
- Flexible availability including evenings/weekends