Job Description
Join our award-winning customer experience team at NexGen Solutions Inc., where innovation meets exceptional service! We're seeking passionate Customer Service Representatives to become the voice of our brand in Oklahoma City. Enjoy a collaborative culture, comprehensive benefits, and growth opportunities in a rapidly expanding tech company. Your role will be pivotal in delivering world-class support to our diverse clientele while advancing your career in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Contribute to process improvements through feedback and innovative solutions
- Maintain strict compliance with privacy and security protocols
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to multitask while maintaining attention to detail
- Strong problem-solving skills with customer-first mindset
- High school diploma or equivalent; associate's degree preferred
- Must pass background check and drug screening