Job Description
Are you a problem solver with a passion for helping people? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our growing team in San Diego. We pride ourselves on delivering top-tier support and building lasting relationships with our clients. If you have excellent communication skills and a positive attitude, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Work in a state-of-the-art office located in the heart of downtown San Diego.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
We are looking for someone who can thrive in a fast-paced environment and is committed to excellence.
Responsibilities
- Manage a high volume of incoming and outgoing customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience and professionalism, aiming for a 100% satisfaction rate.
- Accurately document all customer interactions and transactions in our CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Assist customers with product information, account inquiries, and technical troubleshooting.
- Maintain a deep knowledge of company products, services, and policies.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently as well as part of a collaborative team.