Job Description
Join our award-winning customer experience team at Innovate Solutions Inc. in Phoenix, AZ! We're seeking passionate individuals to become the voice of our brand. As a Customer Service Representative, you'll deliver exceptional support through multiple channels while growing your career in a dynamic, tech-forward environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of America's fastest-growing cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Participate in ongoing training to master new products and service protocols
- Contribute to process improvement initiatives to enhance customer workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a B2C or B2B environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced digital environments
- Spanish bilingual certification a major plus
- Must pass background check and drug screening