Job Description
Join our award-winning customer experience team in Oakland! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and innovation. What you'll gain: Industry-leading training, career advancement opportunities, and a supportive environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to remain calm under pressure during escalations
- High school diploma or equivalent; degree preferred
- Bilingual (Spanish/English) certification a major plus
- Available for flexible scheduling including weekends